iw002's Responsible Gaming Policy
Gambling is entertainment only, not a way to make money. At iw002, we are a platform that puts the wellbeing and life balance of our players first.
The Right Mindset for Gambling
We welcome every player who comes to iw002 to play. However, you must understand that gambling is an activity designed for fun and entertainment — it is not something to rely on financially. Always factor in the possibility of losing money, and play with a balance between enjoyment and your budget.
We provide tools, guidance and expert support to help players avoid problem gambling and loss of control. Only players aged 21 and above (21+) may use this platform, and when played within the set rules, gambling can be an enjoyable form of entertainment.
Warning Signs of Problem Gambling
If you notice these signs, please seek help
If you or someone you care about shows any of the following signs, stop immediately and contact us via 24/7 Live Chat or send an email to [email protected].
- Feeling unable to stop spending beyond your budget
- Continuing to play to win back losses (chasing losses)
- Neglecting family, work or financial responsibilities because of gambling
- Hiding your gambling or being dishonest about it
- Trying to stop gambling but failing to do so
- Feeling restless or irritable when not gambling, and craving to play
- Borrowing money for gambling or cutting back on other essential costs
Protection Tools — you are in control
At iw002, every player has access to tools to manage their own play.
Deposit Limit
Players can set a limit on how much they deposit per day, per week, or per month. Whether or not your budget is tight, this is the first and most important way to keep control of your money.
Deposit LimitTime-Out
You can use the Time-Out tool to take a temporary break from playing. You can pause your play from 24 hours up to 30 days, and during that period your account access will be temporarily closed. This tool can stop you from logging in when the urge to play comes up.
Temporary BreakSelf-Exclusion
If you need a longer break, you can use the Self-Exclusion option. This tool lets you suspend your account for 3 months, 6 months, or 1 year, and can be requested through customer support.
Long-Term BreakBetting History
You can check your game history, deposit records, and withdrawal records from your account at any time. You can review your playing habits in line with responsible gambling principles.
Play Records24/7 Expert Support
If you have any gambling-related issue, you can reach iw002's 24/7 Live Chat and speak with trained staff in Burmese. You can also contact us by email at [email protected].
Contact Us21+ Age Restriction
iw002 only allows players aged 21 and above (21+). Verification systems are in place to protect underage individuals from gambling, and if any related information is found to be false, the account may be suspended immediately.
21+ RestrictionResponsible Gambling Guidelines
- Set a budget before you play and never go beyond that amount
- Set a time limit for your session and stop immediately once that time is up
- Decide in advance how much you are willing to lose and stick to that limit
- Play for entertainment only — do not expect to get your money back
- Do not play when you are stressed, unwell, or feeling down
- Do not play when you are under the influence of alcohol or drugs
- Spend time with family and friends and consider other forms of entertainment beyond gambling
- Rest well and take regular breaks from gambling
Understand How Gambling Works
Game outcomes are based on a random number generator (RNG) and there is no strategy that can guarantee a win. Understanding the concepts below can help you approach gambling the right way.
Random Outcomes
Every result in a game is independent and cannot be predicted in advance. The outcome of a previous game has absolutely no effect on the next one.
House Edge
Every game has a built-in house edge in favour of the platform, which means over time players are more likely to lose. Understand this and manage your money accordingly when you play.
The Problem with Chasing Losses
Continuing to play in an attempt to recover lost money is one of the most dangerous signs of a gambling problem. After a loss, stop immediately and wait until your planned time to play again, or use the Time-Out tool.
How to Get Help — Step by Step
Acknowledge the Problem
If you recognise that gambling is becoming a problem, acknowledge it and do an honest self-check. This is the first and most important step toward change.
Request a Time-Out or Self-Exclusion
Contact our 24/7 team via iw002's Live Chat to activate a temporary break (Time-Out) or a longer break (Self-Exclusion). We can take care of it for you at any time.
Talk to Someone You Trust
Share what you are going through with a family member or a trusted friend. Keeping it to yourself makes it harder — reaching out to someone outside is a powerful step toward recovery.
Seek Professional Help
A gambling treatment specialist or support center can help. iw002's customer service can also point you in the right direction.
Set deposit limits and stick to a budget
If you decide to return after taking a break, set a budget in advance and use the deposit limit tool to get back to playing responsibly.
Help is always here for Myanmar players
If you have questions about gameplay, check the FAQ page or reach out via our 24/7 Live Chat. Play with the right balance between fun and your everyday life.