iw002 Frequently Asked Questions

iw002's verification team may request KYC documents before your first withdrawal after opening an account, or for large transaction amounts. This process is in place to prevent account fraud between players and to keep your funds secure. For regular players making withdrawal requests, documents will only be asked for when necessary.

All personal information sent to iw002's servers is protected with SSL encryption. KYC documents are never shared with third parties and are stored solely for verification purposes. You can view the full statement on the Privacy Policy page.

iw002 primarily accepts the Myanmar National Registration Card (NRC) and Passport. A driving licence or documents issued by a citizenship registration office are also accepted. The document must clearly show that you are the owner.

If your verification is rejected, iw002's support team will explain the reason to you. If the issue is something fixable — such as blurry images or a form that isn't fully filled in — you can resolve it simply by resubmitting. Contacting us via Live Chat will get things sorted faster.

A wagering requirement is the number of times you need to play through your bonus amount before you can withdraw it. At iw002, the wagering requirement for the welcome bonus is bonus amount × 20. For example — if you deposit 20,000 Ks you receive a bonus of 20,000 Ks, and you must wager 20,000 × 20 = 400,000 Ks before withdrawing.

When you open an account at iw002 and make your first deposit, the welcome bonus is sent automatically. You will receive a bonus equal to 100% of your deposit amount, up to 500,000 Ks. As terms may change from time to time, check your account at the time you register.

Slots, live casino games (Baccarat, Roulette, Dragon Tiger), and Myanmar traditional games (Shan Koe Mee, 2D/3D) on iw002 all count towards the wagering requirement. Some Crash Games and Esports titles do not count, so check the bonus terms in your account before you start playing.

The welcome bonus can only be claimed once per player. At iw002, one registered account, one individual IP address, and one payment method used for the first time counts as one claim. Attempting to claim it again in any form may result in your account being suspended, so please claim it only once.

Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time after the bonus is received, the bonus amount may be automatically cancelled. You can check the remaining time in the bonus section of your account.

Winnings from a bonus can only be withdrawn together with your real money balance after the wagering requirement has been met. For example — if you receive a bonus of 500,000 Ks, you must wager 500,000 × 20 = 10,000,000 Ks before withdrawing. Please note that if you request a withdrawal before the wagering is complete, the bonus funds may be forfeited.

Normal withdrawal processing time at iw002 is between 15 minutes and 2 hours. Bank transfers are reviewed first, so it may occasionally take longer. If it has been more than 2 hours, you can check by contacting us via Live Chat.

The minimum withdrawal amount at iw002 is 10,000 Ks. Requests below this amount may be declined by the relevant payment department, so check the amount before submitting a withdrawal. Note that this is different from the minimum deposit of 5,000 Ks.

The main reasons for a Pending status are: KYC verification not yet completed, wagering requirement not yet met, the withdrawal appearing to be sent to a wallet that is not the player's own, or a requested amount exceeding the allowed limit. Contact us via Live Chat and our team will explain the specific reason clearly.

Yes. At iw002, withdrawals can only be made to KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer, and the wallet or account must be registered in the player's own NRC. If a withdrawal is attempted to a third-party wallet, it will be flagged for security reasons and declined.

Yes. The iw002 support team operates 24 hours a day, 7 days a week with no time restrictions. Even past 3:00 AM Myanmar time, connect via MMT (Myanmar Standard Time, UTC+6:30) — the support team is always ready to assist.

iw002 has 2 contact channels — 24/7 Live Chat on the website and email at [email protected]. These are the only official contact channels, so please do not reach out through any other platforms.

To help resolve your issue quickly, please have the following ready: your account username, registered phone number or email, the date and time the issue occurred (MMT), the transaction reference number (for financial issues), and a screenshot taken at the time of the incident (if available). Having these details will significantly reduce the time needed to resolve your issue.

Yes. The iw002 support team serves Myanmar players in Burmese. Players can communicate freely in Burmese via Live Chat, and many players find this leads to faster resolutions.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. Players compare their cards against the dealer's cards, and the higher hand wins. You can play Shan Koe Mee with Myanmar dealers in the iw002 Live Casino section and join with whatever stake amount you prefer.

In 3D lottery, you select three digits between 0–9 (from 100 to 999) in advance, and if they match the drawn numbers you win a prize. The official numbers are drawn through a certified foundation draw at a set time, so there are no predictable numbers. You can check results in the game history section of your iw002 account.

In 2D lottery, you choose two digits between 0–9 (from 00 to 99). Prize rates vary depending on how your numbers match, so higher payouts are possible. 2D results are taken from the Myanmar traditional lottery draw time, meaning the numbers cannot be altered — it is purely fair play.

Yes. The iw002 platform is designed specifically for mobile, so you can play Shan Koe Mee, 2D, and 3D games in full on both Android and iOS devices through your browser. No app download is needed — just open the iw002 website and start playing immediately.